Today’s small and midsized enterprises—like their larger enterprise counterparts—are faced with new challenges and opportunities that are reshaping the traditional ways of doing business. Technology has brought the world closer together. Change happens more quickly. Business environments are more dynamic. Individuals and teams are more collaborative.
The Sage marketplace includes start-ups, small enterprises, midsized enterprises, and divisions of large enterprises. As an innovation leader in this space, we are uniquely prepared to help our customers thrive amidst a changing environment. Our strategic vision is one of total-office integration. By linking people, processes, and workflows from inside and outside an organization, we help our customers drive success. We call this strategy the Sage extended enterprise vision, and it began where many of our ideas and innovations begin: with our customers.
Sage Extended Enterprise Suites
Sage MAS 90 and 200 and Sage Accpac Extended Enterprise editions support front-office processes such as marketing, sales, and customer service—powered by SageCRM. These new extended enterprise solutions bridge the traditional front- and back-office processes with consistent experience points such as license agreements, maintenance plans, single-user sign on, a uniform user experience based upon workflow, common order entry, common view of order and payment history, and a single customer support center.
By delivering workflow automation for key functional users, and driving 100% data accuracy by removing redundant data entry and the need for synchronization, you’re able to provide a higher level of service to your customers while increasing productivity and efficiency.
Benefits for front-office users
- Create new customer accounts from prospects
- Confidently deliver quotes knowing they are based on current pricing and discount information
- Check customer receivable status, aging, and credit
- Convert a proposal into an order
- Know the current status of customer support/service contracts
- Render and deliver a customer invoice
- Validate inventory availability and track customer shipments
Benefits for back-office users
- Forecast cash flow from pending orders in the sales pipeline
- React immediately to open new accounts or increase customer credit
- Receive customer record changes directly from the customer or front office users
- View and update customer contact history when resolving customer billing issues
- Create business plans and forecasts leveraging a total view of opportunity
- Create comprehensive budgets based on current marketing and sales activities
Read our Extended Enterprise Vision white paper
for more information.
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